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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

All orders within the Dubai & Sharjah are delivered within 24 Hours or maximum by next day; Orders for all other emirates (Abu Dhabi, Ajman, Fujairah, Ras Al Khaimah & Umm Al Quwain) will be shipped within 48 Hours.
To create an account please enter your Email in the ‘My Account’ page & Get your password at your provided email. And the second way of create an account is that on checkout page create an account option is available.
Contact us at 800-700-500 or email us at info@medxpharmacy.com with your Order details.
To track your order please enter your Order ID & Registered Email Address in the ‘Track Your Order’ page and press the ‘Track’ button.
Yes, we charge 5% VAT for all taxable items as per UAE government law.
Yes, you will receive all the items in an order in one package. This may or may not happen depending on the size or availability of the item.
If you need to swap an item

Returns and Exchanges

We have 5 days return policy from the date of receiving the Product(s) if you are not happy with the Products ordered from www.medxpharmacy.com. Please return & refund policy for more details.
Medicines once sold cannot be Exchanged or Refunded as per MOH Regulations.
Please contact us at 800-700-500 or email us at info@medxpharmacy.com with your Order details, so that our team will check and get back to you.
Reach out to us through website www.medxpharmacy.com, Toll Free No: 800-700-500 or email us at info@medxpharmacy.com.
Yes, you can cancel the order directly by contacting us at 800-700-500

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We deliver within 48 hours!

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