Refund Policy

We have designed our refund policy to help you and make it a hassle-free process. MedX Pharmacy does not support refunds but in some cases, we help our customers to go through it easily. To claim your refund please check if the product(s) you have ordered or purchased from our store come under the warranty, this usually happens for the electronic items we sell. If the product(s) falls under the warranty then you can claim for a refund but kindly read the below to understand on what terms it is possible.

Conditions for Warranty Refund:

1- Our customer can refund the purchased product(s) within 3-5 days from the date of receiving the order.

2- If the item is physically damaged or missing from your order then you the customer need to file the claim immediately at the time of delivery.

3- The amount of refund will only cover the amount of your purchased item(s).
4- The charges for shipping & payment processing charges are non-refundable in any case.
5- If the item(s) are part of any voucher, promotion, or coupon it will not be refunded until there’s a rare case e.g., if there is any manufacturing defect.

6- If a coupon, voucher, or promotion is a part of the actual product, it will also be deducted.
7- If the payment for the product(s) was made online the refund will be made online. However, in the case of cash, we will be sending a voucher/ store credit against the amount.
8- No refund will be provided if the purchased item(s) is not intact, the packaging is missing, or if you have opened the seal or tag or used it.

Inspection:

After receiving the item(s) for refund or return we always check the package and item(s). If the item(s) are in perfect condition and have the issue registered by you, it is eligible for a refund. But if the item is faulty and being opened or used it is not acceptable for a refund.

Raise a Complaint:

The customer needs to file a complaint against the product by contacting our customer services. You can get in touch with us at 800-700-500 or you can also e-mail us at [email protected].

1-Our team will investigate if the issue is sincere and if you are eligible for this refund or not.
2-Customers will have to pay for the pick-up delivery charges.
3-If you’re eligible for the refund after our team is done with the inspection of the item(s) you will be notified by our team for a refund.
4-The orders in any other Emirates, and for any international orders you will have to send the item back at your own expense to our warehouse and pay for it.
5-You can easily reschedule the pick-up without any additional charges but if the pick-up request is changed or denied by you on the 2^nd attempt the ticket for your refund will be closed automatically.

Refundable:

Your item(s) is only eligible only if it matches the following conditions:

1-    All the items should have their original seal.

2-    No item(s) should be in used condition and it should not show that it is being used by you.

3-    The item(s) should have all the original packaging that they were sent in.

4-    If the product(s) are damaged/or the product(s) part are missing we will not consider it for refund and return.

5-    If any item(s) are missing from your order you have to claim the refund or file the complaint immediately after receiving it.

Note: Please note that while receiving your order(s), always check your items thoroughly and after receiving the order(s) share your feedback with us. In case of any confusion, we suggest you get in touch with our customer support.